Privacy and cookie notice

Who we are

This site is provided and managed by ACTAsia, registered as a non-profit organisation in the UK, the Netherlands, and Australia with 501(c)3 in the USA. It has offices in the UK, Australia, and in Guangdong Province, China.

At ACTAsia, we can only do the work that we do with the support of people like you. That’s why it’s important for us to ensure that we are transparent in the way we collect information from you – what we collect, why we collect it and how we use it. Our reason for collecting information is so that we can stay in touch with those people who support our work and are interested in knowing what we are doing to create a compassionate and kind world, through our work in Asia.

By using our website or providing us with your personal information, you are agreeing to our privacy policy. We may update this policy from time to time, so please check it regularly.

Personal data is information that identifies you or can be used to identify you. This policy relates to ACTAsia’s use of your data and any personal information you provide to us by email, through our website, by social media, in letters, in person and any personal information we may collect about you indirectly.

If you wish to get in touch please see our contact page.

What information we may collect about you and why

Your name and contact details

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Information about your device, and how you use our website

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Direct marketing

Direct marketing includes any communications we send you promoting the aims and work of ACTAsia. This may include news, fundraising appeals and ways you can support our work. We will only contact you by email if you have given us your consent to do so for direct marketing purposes.

Un-subscribing or opting-out of direct marketing

You can opt out of receiving direct marketing from us at any time by using the unsubscribe links in every marketing email we send. Or simply contact us at to ask us to remove you from our contacts.

Special category data

We do not currently collect any special category data.

Minors under 16

This website is intended for visitors and users over the age 16 and as such we do not knowingly collect any information about children. If you are under 16 years of age, you should obtain permission from your parents or guardians beforehand whenever you provide personal information.

Sharing your personal information

We take your privacy seriously and will only use your personal information to respond to your queries, to provide the services you have requested, provide administration notices, or for the normal functioning of our website. Your personal information will never be shared with third parties for marketing purposes and will not be used by us for marketing purposes without your explicit consent.

We do use some third party companies who act as data processors, to provide services in order to run our website and in order to run our business. Your data may be shared or stored with them as follows.

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Data retention

We will only keep your data for as long as necessary. For data that we have identified as being covered under the legitimate interests lawful basis, this will be for no more than two years. For data identified as being covered under the contract lawful basis, this will be kept for a minimum of six years and no longer than ten years. This includes keeping records as required by law for tax and auditing purposes.


Like most websites we set cookies to enable features on our website. You can find out more about cookies and how to manage them on the All About Cookies website.

We set strictly necessary cookies for security and to enable you to do things like login to our site.

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We use third parties for some services such as website analytics, marketing, embedded maps, embedded videos and web fonts amongst others. Some of these may set non-essential cookies and some services such as Google Maps, Google Fonts and Youtube may collect IP addresses and/or set cookies. For more information on all of Google’s services please see Google’s privacy policy. You can opt out of the cookies we set by using the cookie preferences in the bottom left of each screen.

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We take security very seriously and have taken appropriate measures to secure our website and your data. However please be aware that the internet is a public network and it is not possible to guarantee absolute security.

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Breach notifications

The ICO define a data breach as “A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data”. We are required under law to tell the data protection regulator of data breaches within 72 hours. We are also required to notify individuals in certain circumstances and we will do so as required.

Your rights

If you wish to exercise any of your rights please contact us and we will be happy to help.

Changes to this policy

We may make changes to this policy from time to time. If we do we will update it here and a record of these is below.